Contact

Hours of Operation

Member Services: 8:00am – 11:00pm EST, Monday through Friday
Telephone Enrollment: 8:00am – 11:00pm EST, Monday through Friday
Provider Services: 8:00am – 5:00pm EST, Monday – Friday
Agent Support: 8:00am – 8:00pm EST, Monday – Friday
Nurse Line and FWA Reporting: 24 hours a day, 7 days a week

CDC advice on how to celebrate Thanksgiving during COVID-19 November 26, 2020
Don’t expect any turkey recipes from the CDC, but the do advise a fair amount of caution during this Thanksgiving holiday. More than 1 million COVID-19 cases were reported in the United States over the last 7 days.As cases continue to increase rapidly across the United States, the safest way to celebrate Thanksgiving is to…
Why does the US spend so much more on health care than other countries? November 25, 2020
If we break down the numbers, it turns out that medical costs–rather than pharmacy cost–are the key drivers of differences in health care spending per capita. This is the findings from Kaiser Family Foundation (KFF) study comparing US spending against an average from 9 other countries rich countries (i.e., Austria, Belgium, Canada, France, Germany, the…
Fearonomics November 23, 2020
COVID-19 has had a disastrous effect on the economy. While some portion of the economic effect is people becoming ill, much of the effect is due to individuals changing behavior to avoid contracting the disease. For instance, people are much less likely to go shopping, eat at restaurants, and travel. These latter effects are termed…
Using wastewater to monitor COVID-19 November 23, 2020
Understanding trends in COVID-19 transmission rates is vital both public health monitoring and policymaking decisions. However, diagnostic capacity may be limited, and test sampling is often non-random, and often COVID-19 cases are not reported when patients have mild or asymptomatic disease. What is the solution? A paper in Nature Biotechnology argues that wastewater testing may…
Weekend Cartoon November 21, 2020